Site News and System Status

professional automated customer billing & mailing services LATEST SITE STATUS & INFORMATION

This page is designed to inform our customers of all current up to the minute Billing Pros system status, system issues, changes, updates and important must read customer information.

System Status

1/23/10 New Office Phone Number is (951) 940-8384. We have now changed our Office Number to (951) 940-8384 because we simply had way to many problems with the older line that Verizon just fixes rather than replaces. Please make a note of our new office number.

1/22/10 Office Phones currently not working (951) 940-8382. Verizon again has shown us how shoddy their phone service and maintenance on their service is. We have had serious rain storms for the past 5 days but that should not have caused the failure of our office phones. The problem is in the Verizon line and they tell us it should be fixed 1/21/10 but to day is now 1/22/10 and still have not been fixed. Maybe some time To-Day. This issue will have zero effect on billing and mailing customers, receiving email, sending email, the Billing Pros System or any other part of our daily business practices...we just can not answer the office phones.

11/4/09 Paper Bill Now Button causing "Page Cant Be Found" error - in the Online Billing Program. Thanks to one of our customer who called us letting us know about this problem. We determined that our SQL Server Space was just about maxed out. We have added a lot of new Customers and a failure to remove years worth of customers history was the root cause. In the past we would go through and delete old History keeping customers History that is about 1 year old. The years seem to fly by and we did not maintain this practice. SQL Server Space is very expensive and we will keep a better eye on this issue. We did clean out the Data Base this morning and removed all customers History up till January 1st 2008. Tomorrow we will be adding more SQL Server Space which should keep us functioning trouble free for a few more years. I was trying to remember the last time we had to add more SQL Space and I think it was at least 3 or 4 years ago. Any How ....please let us know if you ever have an issue with our Online Billing Program... as we can not fix it, if we don't know its broke.

4/7/09 Another Postal Rate Increase on May 11. Our ultra small customers who pay $1.29 per piece will not be charged the 2 cent increase. We absolutely hate it when the Post Office raises their prices as that forces us to raise our price also. We never raise our own prices on our customers and feel the Post Office could be better served if they also respected and appreciated their Customers as a Normal Functioning Business would.

2/25/09 Smaller Customers Using Our Online Billing and Mailing Program. We have been extremely busy with many new customers and are finding it sometimes impossible to make the 24 hour job completion. Please allow 2 days for your processing and job completion...(remember!!! don't change your data until you receive the email stating your "billing and mailing has been completed") even though most times, we will still have it completed in 1 day.

4/13/08 Data Upload Modified. We have added a small bar graph to the Data Up Loader. This will make it easier for our customers who send large data files to view their up load progress.

12/17/07 Please...try to mail all payments to Billing Pros strictly using 1st class regular mail. We have been having problems with several customers making payments to us using FedEx or USPS Next Day, Second Day Air etc. All Postal, FedEx and UPS Deliveries are made outside the Gated Perimeter of this facility....thus we do not know when the Post Office or FedEx Delivery Person is here. Since most times we are unavailable to sign for the payment package we usually just find a yellow slip saying that they will attempt to deliver the following day. When the following day comes around - we then find another note saying that we need to pick up the delivery at the Post Office. This will and does cause serious delays in mailing and processing of those customers. We simply do not have the time to stand around waiting to sign for a customers payment nor do we have the time to wait inline at the Post Office to pick up customers payments. Please...try to mail all your payments to us strictly using 1st class regular mail.

Billing Pros servers are currently being reset 10:00 PM Pacific Time. This usually takes about 5 minutes to run all scheduled maintenance tasks. Please try to avoid using the Billing Pros System at that time.

Our Smiley Face Legend:

= system is working perfect with no problems.
= system is being worked on, updated or experiencing problems.
= system has new features, changes or important customer information.

As always, "we thank you for your business"
The Programming Department

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