Site News and System Status

This page is designed to inform our customers of all current up to the minute Billing Pros system status, system issues, changes, updates and important must read customer information.

6/9/13 Moved to new MS Servers and MS SQL Servers. We have now finished 98% of the migration to the new Hosting Company. This has taken us about 3 days to do and around the clock work from me and the programming team. We have tested everything possible but there still could be something we have missed. If you notice any problem in the online billing program please let us know so we can fix it.

12/26/12 Your Last Billing and Mailing Completion E-Mail for 2012. Don't forget to keep and print your last Billing and Mailing Completion E-mail for your taxes.

4/9/12 Sending More Email Billing Than Paper Billing? We now offer 100% Email Billing with No Paper Billing and Mailing required. In the beginning we strictly designed the Billing Pros online billing and mailing system to focus on paper billing and mailing with the ability to also send email bills. We have always offered free email billing as long as there is a minimum of 50% paper billing and mailing also being used. We have found many customers are sending email billing in excess of the 50-50 percent required for free email billing. When this happens we are basically using our own money to cover a customers mailing expense. In the last several months we have spent many hours designing, writing code and testing to fix this issue. We now have the ability to set specific customers who send way more email bills than paper bills to a cost per email bill charge of 50 cents. Payments are made through PayPal's safe and secure payment page. We have now implemented this new charge per email billing service. Although we have tested, tested and tested this is a totally new feature and some one may encounter a problem. If any problem is found our if we can just do anything to make this new feature even better... please do not hesitate to call the office. The bulk of our customers will not notice any change to their email billing needs only customers who exceed the 50-50 percent.

1/18/12 Have You Changed Your Phone Number Or Email Address?. We just had a customer who has been using or services for several years. They use our online billing and mailing program and failed to notify us of their new email address and phone number in which they changed over 11 months ago. They had no balance when they sent us their Billing and Mailing request,..so, we "Did Not"! send out their billing and mailing. We emailed them twice with the "Billing and Mailing Denied" email but no response. We then called them and their number was no longer correct. 1 Month later when they noticed their customers were not sending them payments, we received a call from them, wondering if we sent out their billing and mailing?. So, in summary: It is very important we have your correct email address and phone number. Your phone number is on your statement / invoice and is what you are telling your customers your phone number is, it can also be useful to us if we need to call you with any problem. The email address is used by us "only" to send you the "Billing and Mailing Denied" email or the "Billing and Mailing Completion" email which has your whole billing history including dates and current balance. It is always a good idea to send your self a paper billing statement / invoice once-in-a-while to make sure all your information is still correct.

11/8/12 Account Balances. We are finding a lot of customers are sending their Mailing Requests with out the funds in their account to adequately cover the cost of their mailings. This may not seem important but when we have over 800 customers and one third are $2.00 to $1,000.00 short this creates a huge problem. Last month we carried over $4,700.00 in mailings for customers that did not have enough money in their account to cover their mailing costs. We will, no longer send out any mailing request unless there is exactly enough in your account to cover the total mailing costs. When you receive our "Billing and Mailing Completion" email you will see either : Special Notes: None. or Special Notes: Balance Low. which means, based on your previous billing history, that you will most likely not have enough money in your account to cover another mailing.

2/25/12 Smaller Customers Using Our Online Billing and Mailing Program. We have been extremely busy with many new customers and are finding it sometimes impossible to make the 24 hour job completion. Please allow 1-5 days for your processing and job completion...(remember!!! don't change your data until you receive the email stating your "billing and mailing has been completed") even though most times, we will still have it completed in 1 day.

12/17/12 Please...try to mail all payments to Billing Pros strictly using 1st class regular mail. We have been having problems with several customers making payments to us using FedEx or USPS Next Day, Second Day Air etc. All Postal, FedEx and UPS Deliveries are made outside the Gated Perimeter of this facility....thus we do not know when the Post Office or FedEx Delivery Person is here. Since most times we are unavailable to sign for the payment package we usually just find a yellow slip saying that they will attempt to deliver the following day. When the following day comes around - we then find another note saying that we need to pick up the delivery at the Post Office. This will and does cause serious delays in mailing and processing of those customers. We simply do not have the time to stand around waiting to sign for a customers payment nor do we have the time to wait inline at the Post Office to pick up customers payments. Please...try to mail all your payments to us strictly using 1st class regular mail.

= system is working perfect with no problems.

= system is being worked on, updated or experiencing problems.

= system has new features, changes or important customer information.